Refund policy
Return & Refund Policy
At StrivEvo, we maintain strict quality and hygiene standards. Because our compression knee supports are intimate wearable wellness products in direct contact with skin, please review our policy below before placing your order.
⚠️ Hygiene & Final Sale Notice
For health, sanitary, and safety regulations, all wearable knee supports and compression garments are FINAL SALE once dispatched and delivered. We do not accept returns or exchanges for buyer's remorse, incorrect sizing choice, or change of mind.
100% Manufacturing Guarantee (Defects & Damages)
If your order arrives with a manufacturing defect, damaged in transit, or missing items:
- You must contact us at support@strivevo.com within 7 days of delivery.
- You must provide your Order Number along with clear photos or video evidence showing the defect alongside the packaging shipping label.
- Claims submitted without photo/video verification cannot be processed. Once verified, a replacement or refund will be issued immediately.
Sizing Responsibility
Exact sizing charts and measurement guides are clearly displayed on every product page. Customers are responsible for measuring thigh circumference prior to purchasing. Sizing disputes are not eligible for refunds.
Contact Us
📧 Email: support@strivevo.com
⏰ Customer Support: Monday – Friday, 9:00 AM – 6:00 PM EST